退款政策

How do I return a product?

Please contact us by email: info@conven.hk­

*To help expedite the process and get you a resolution faster please upload pictures of the item(s) with the invoice that you received and provided us your problems, products name, QTY, your name, your phone number & order number. Only orders with Delivered Status and within 60 days of being purchased can be processed for return/refund.

When will I receive my refund?

Once your order is received by our Returns department you will receive an email to let you know that has been processed for the returned items. This email will include the amount of the refund for your records.

After the carrier has received your item, it can take up to 2 weeks (up to 30 days or more for international) for us to receive and process your return. If you're receiving a refund after we have received your item, it may take an additional 3-5 business days to fully process your return and issue your refund. You can check the status of your order that was returned/refunded in your Order history.

What is your return policy?

You are welcome to return any product within 30 days of being purchased.