運送政策

General Information

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.

Customs Information

For information about customs, import duties, etc., visit: Customs and Excise Department.

Shipping

The Estimated Delivery window provided by AB reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of AB’s control.

  • SF Express: No duties and taxes: For shipping related inquiries regarding SF Express orders, please contact the SF Express Customer Service at (852) 2730 0273.
  • DHL Express:  For shipping related inquiries regarding DHL Express orders, please contact the DHL Express Customer Service at (852) 2400 3388.

Covid -19 delays:

It is possible that due to ongoing Covid -19 pandemic shipment can be subject to extended delays. We shall endeavor to follow up and request client to do the same.

Contact Us

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